UK Home Office: Metrics Meets Service with Dimitris Perdikou

Dimitris Perdikou, Head of Engineering at the UK Home Office, Migration and Borders joins Carolyn and Mark to discuss the innovative undertakings of one of the largest and most successful cloud platforms in the UK. With over 3,000 technical users, and millions of end users, Dimitris sheds some light on his experience with SRE, User Experience, and Service Monitoring.

Episode Table of Contents

• [0:21] Inside the Massive Programs That the UK Home Office Offers
• [7:00] The Importance of Observing Cost Efficiency
• [12:25] The Monitoring Pack of the UK Home Office
• [17:59] UK Home Office Take on a Good User Experience
• [24:09] Why UK Home Office Didnt Have to Reinvent the Wheel
• [30:20] Let the Experts Do Their Job
• Episode Links and Resources

Episode Links and Resources

• Dimitris Perdikou
• UK Home Office
• NCSC
• The Happiness Lab
• The Art of Happiness