web01.fireside.fm Sun, 10 May 2026 17:27:04 -0500 Fireside (https://fireside.fm) Tech Transforms - Episodes Tagged with “Chatbots” https://techtransforms.fireside.fm/tags/chatbots Mon, 31 Mar 2025 18:00:00 -0400 Global technology is changing the way we live. Critical government decisions affect the intersection of technology advancement and human needs. This podcast talks to some of the most prominent influencers shaping the landscape to understand how they are leveraging technology to solve complex challenges while also meeting the needs of today's modern world. en-us episodic Tech Transforms, brought to you by Owl Cyber Defense, talks to some of the most prominent influencers shaping government technology. Carolyn Ford Global technology is changing the way we live. Critical government decisions affect the intersection of technology advancement and human needs. This podcast talks to some of the most prominent influencers shaping the landscape to understand how they are leveraging technology to solve complex challenges while also meeting the needs of today's modern world. no Carolyn Ford Galadrielford@gmail.com 5 AI Predictions for 2025 & How to Build Intelligent Agents with Dave Egts https://techtransforms.fireside.fm/92 c31e32b4-2c14-451e-a48f-d6e0562ff037 Mon, 31 Mar 2025 18:00:00 -0400 Carolyn Ford full Carolyn Ford Field CTO at MuleSoft (a Salesforce company), Dave Egts returns to Tech Transforms with Carolyn Ford to unpack his “5 AI Predictions for 2025.” In this action-packed episode, Dave dives deep into the rise of intelligent AI agents—and what separates real value from hype. From large action models to personal assistants that actually get stuff done, Dave shares real-world examples (and a few Battlestar Galactica references) that reveal how agencies and enterprises can start using AI to reduce drudgery, improve outcomes, and scale with confidence. Whether you're an IT leader or just AI-curious, this episode is your tactical guide to agentic AI, small language models, and what to expect next. 45:56 no <p>In this episode, Carolyn welcomes back Dave Egts, Field CTO at MuleSoft, to explore the transformative power of AI in 2025. They dive into Dave’s top five AI predictions, with a special focus on the rise of agentic AI—AI that doesn’t just suggest, but acts. Dave explains the difference between generative AI and intelligent agents, why integration via APIs is the key to agent success, and how government agencies can prepare now.</p> <p>Listeners will learn:</p> <ul> <li>What “large action models” (LAMs) are, and how they differ from large language models</li> <li>How AI agents are already reducing friction in Salesforce and Slack</li> <li>Why AI success depends on access to high-quality, actionable data</li> <li>What’s driving the shift toward small language models and what that means for secure, on-device AI</li> <li>Why “agent-washing” is the new “AI-washing”—and how to spot it</li> <li>What makes a truly impactful agent vs. a glorified chatbot</li> <li>Dave’s favorite sci-fi robot, a monkey’s paw superpower wish, and what tech breakthrough he thinks is coming next</li> </ul> <p>📌 Show Notes:</p> <p>Guest: Dave Egts, Field CTO at MuleSoft, a Salesforce company<br> <a href="https://www.linkedin.com/in/davidegts/" target="_blank" rel="nofollow noopener">🔗 Follow Dave on LinkedIn<br> </a><br> 🎧<a href="https://dgshow.org/'" target="_blank" rel="nofollow noopener"> Listen to the Dave &amp; Gunnar Show</a></p> <p>Key Topics:</p> <p>[00:00] Intro &amp; Dave’s blog: “5 AI Predictions for 2025”</p> <p>[03:00] What’s an AI agent? Why they’re different from GenAI</p> <p>[07:30] Real-world examples from Salesforce: Agentforce in action</p> <p>[14:00] The importance of APIs for agent success</p> <p>[15:45] Government use cases &amp; security considerations</p> <p>[18:00] Internal AI agents that reduce toil (meeting schedulers, IT help, expense reports)</p> <p>[22:00] Cylon references &amp; the power of digital labor in public sector</p> <p>[29:00] Small Language Models: Why smaller might be better</p> <p>[36:00] LLM Routers explained</p> <p>[38:00] Fun Tech Talk Q&amp;A (Superpowers, overhyped trends, sci-fi names)</p> <p>Resources Mentioned:<br> <a href="https://blogs.mulesoft.com/digital-transformation/ai-predictions/" target="_blank" rel="nofollow noopener">📖 Dave's Blog: 5 AI Predictions for 2025: Opportunities Tech Leaders Must Seize This Year <br> </a><br> <a href="https://trailhead.salesforce.com/" target="_blank" rel="nofollow noopener">💡 Trailhead Learning Platform from Salesforce: Learn to build your own agent<br> </a><br> <a href="https://help.salesforce.com/s/?language=en_US" target="_blank" rel="nofollow noopener">🤖 Help.Salesforce.com – Try Agentforce<br> </a><br> <a href="https://en.wikipedia.org/wiki/Forbidden_Planet" target="_blank" rel="nofollow noopener">📺 Forbidden Planet (Robby the Robot)<br> </a><br> <a href="https://en.wikipedia.org/wiki/The_Monkey%27s_Paw" target="_blank" rel="nofollow noopener">🐒 Monkey’s Paw story reference</a> </p> AI, Salesforce, Chatbots, LLM In this episode, Carolyn welcomes back Dave Egts, Field CTO at MuleSoft, to explore the transformative power of AI in 2025. They dive into Dave’s top five AI predictions, with a special focus on the rise of agentic AI—AI that doesn’t just suggest, but acts. Dave explains the difference between generative AI and intelligent agents, why integration via APIs is the key to agent success, and how government agencies can prepare now.

Listeners will learn:

  • What “large action models” (LAMs) are, and how they differ from large language models
  • How AI agents are already reducing friction in Salesforce and Slack
  • Why AI success depends on access to high-quality, actionable data
  • What’s driving the shift toward small language models and what that means for secure, on-device AI
  • Why “agent-washing” is the new “AI-washing”—and how to spot it
  • What makes a truly impactful agent vs. a glorified chatbot
  • Dave’s favorite sci-fi robot, a monkey’s paw superpower wish, and what tech breakthrough he thinks is coming next

📌 Show Notes:

Guest: Dave Egts, Field CTO at MuleSoft, a Salesforce company
🔗 Follow Dave on LinkedIn

🎧 Listen to the Dave & Gunnar Show

Key Topics:

[00:00] Intro & Dave’s blog: “5 AI Predictions for 2025”

[03:00] What’s an AI agent? Why they’re different from GenAI

[07:30] Real-world examples from Salesforce: Agentforce in action

[14:00] The importance of APIs for agent success

[15:45] Government use cases & security considerations

[18:00] Internal AI agents that reduce toil (meeting schedulers, IT help, expense reports)

[22:00] Cylon references & the power of digital labor in public sector

[29:00] Small Language Models: Why smaller might be better

[36:00] LLM Routers explained

[38:00] Fun Tech Talk Q&A (Superpowers, overhyped trends, sci-fi names)

Resources Mentioned:
📖 Dave's Blog: 5 AI Predictions for 2025: Opportunities Tech Leaders Must Seize This Year

💡 Trailhead Learning Platform from Salesforce: Learn to build your own agent

🤖 Help.Salesforce.com – Try Agentforce

📺 Forbidden Planet (Robby the Robot)

🐒 Monkey’s Paw story reference

]]> In this episode, Carolyn welcomes back Dave Egts, Field CTO at MuleSoft, to explore the transformative power of AI in 2025. They dive into Dave’s top five AI predictions, with a special focus on the rise of agentic AI—AI that doesn’t just suggest, but acts. Dave explains the difference between generative AI and intelligent agents, why integration via APIs is the key to agent success, and how government agencies can prepare now.

Listeners will learn:

  • What “large action models” (LAMs) are, and how they differ from large language models
  • How AI agents are already reducing friction in Salesforce and Slack
  • Why AI success depends on access to high-quality, actionable data
  • What’s driving the shift toward small language models and what that means for secure, on-device AI
  • Why “agent-washing” is the new “AI-washing”—and how to spot it
  • What makes a truly impactful agent vs. a glorified chatbot
  • Dave’s favorite sci-fi robot, a monkey’s paw superpower wish, and what tech breakthrough he thinks is coming next

📌 Show Notes:

Guest: Dave Egts, Field CTO at MuleSoft, a Salesforce company
🔗 Follow Dave on LinkedIn

🎧 Listen to the Dave & Gunnar Show

Key Topics:

[00:00] Intro & Dave’s blog: “5 AI Predictions for 2025”

[03:00] What’s an AI agent? Why they’re different from GenAI

[07:30] Real-world examples from Salesforce: Agentforce in action

[14:00] The importance of APIs for agent success

[15:45] Government use cases & security considerations

[18:00] Internal AI agents that reduce toil (meeting schedulers, IT help, expense reports)

[22:00] Cylon references & the power of digital labor in public sector

[29:00] Small Language Models: Why smaller might be better

[36:00] LLM Routers explained

[38:00] Fun Tech Talk Q&A (Superpowers, overhyped trends, sci-fi names)

Resources Mentioned:
📖 Dave's Blog: 5 AI Predictions for 2025: Opportunities Tech Leaders Must Seize This Year

💡 Trailhead Learning Platform from Salesforce: Learn to build your own agent

🤖 Help.Salesforce.com – Try Agentforce

📺 Forbidden Planet (Robby the Robot)

🐒 Monkey’s Paw story reference

]]>